Everyone is covered except the credit card holder, whoever that is. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Do I have to go ahead and refund no matter the circumstance? Funny thing he could never tell me what he claims he got or send me pictures. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". 26-05-2020 Cause his photo shows a like kind of item but not the brand or pattern I sent. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. This has happened a couple of times to us over the years, all part of selling on line Im afaid . How were you able to call eBay? That necklace couldn't have come from me. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. They may even provide photos of the broken item. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. I think the label on top is Canada Post's label they put on once it enters their country. A buyer from Europe orders at item and pays for it. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I manufacture them myself and sell for only one price. Solved: What to do when wrong item received, seller reques - The So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. What to do when wrong item received, seller requesting to send to other buyer. "Hi. Both early political pieces. i think someone is trying to scam me like this to. Save the case number that the USPS gives you. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. But so far no response from buyer. What To Do if You're Billed for Things You Never Got, or You Get and our Remember that if an offer looks too good to be true, it probably is. The buyer could be lying. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Does it look like your packaging, apart from the labels and the stickers? How to handle a return request as a seller | eBay Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. So buyer filed a claim for a return with eBay citing wrong item sent. I'm not sure where I stand on this now. Defective Item return that is not defective HELP on Things like this happen. Exchanges and Replacements - Amazon Customer Service But if he has balls to carry on, follow up with post master complaint. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Or is it possible it was mixed up with a different package? 26-05-2020 I sold 4 of the same items. Ebay says I have to "take action" by Sept. 11th. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Powered by Discourse, best viewed with JavaScript enabled. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. There is so much scamming going on Ebay, Sellers dont have a chance. Finish enrollment at any CLEAR airport location next time you fly. There are two occasions in the tracking updates that says it was rerouted due to processing error. Did you try talking with the buyer? The most common dispute for a scammer is the "not as described" dispute. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. You can chat with other sellers about anything to do with running a business on eBay. A buyer will offer to purchase your item and send a larger payment than required. As per the returns policy you are within your rights to refuse it. USPS is the most trusted delivery service in the USA. 26-05-2020 When a buyer wants to return an item and be issued a refund, here is what you do first. 1. Tip Thanks for the reply. Always think like a big retailer. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse It's so unfair to write eBay sellers off like a bunch of cheap scammers. Am I protected against negative feedback in this scenario? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sunday Mystery Wall is back! $15 each. - Facebook Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. To cancel your order: Go to My Purchases. At first, it might seem foolish to pass up a generous offer, but often its a trap. Anytime I can create with the Stardream line, I jump at the . It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Yet fight is not over, lets see what happens next. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. I've taken back an item I never sold lol. 11. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Stockholm syndrome - Wikipedia Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). The thing to remember is that these slip up were t. Example: The listing said "new," but the item was clearly used. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). What's the return address? Glad you at least eventually prevailed. It was already on the way. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. package or mail missing? man!! BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. They have no reason to create one earlier. FedEx. I have been talking to someone with same story Im trying to buy a car. I never sold a necklace on ebay period, and never saw that one in my life. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. This was shipped by Global Shipping Program. They also have to protect their buyers from fraudulent sellers. Create an account to follow your favorite communities and start taking part in conversations. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. The buyer has since responded and accepted that it was delivered somewherebut not to him. 1. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. 03:13 PM. I had been using half sheet sticky labels for almost a month before sending out this order. Dial 1-800-275-8777 and explain the issue to USPS customer service. Lol either way I wasnt surprised. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Should I try to see if it was mixed up with another package? by asking the buyer questions or calling the post office? Made sure we sent all images to amazon as it was within 30 days of purchase. I have 100% seller feedback. 03:21 PM. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Solved: Buyer claims an authentic item fake - PayPal Community Ebay We Can T Process Your PaymentPlease select a different payment What's the tracking number? Returns, missing items, and refunds for buyers | eBay Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Got my money back and a promise from eBay to better train their support staff -_-. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Or you can specify that the addressee must sign for the package or letter. Add any photos you have of the wrong package. Tune into our last eBay for Business podcast episode of 2022! I had to help my mom submit a dispute through eBay, as a buyer. Otherwise she wouldn't have bothered. They readily cooperate with law enforcement. 26-05-2020 If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Answer (1 of 4): Hi. If the shipped item was sold for under $750, delivery notification is adequate proof. I suspect someone may have been tampering with mail and package in the delivery system. Learn how your comment data is processed. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? There's usually another new label then. Thank you sooo much for putting your story on here. eBay are only concerned with issues that affect their own profit margins. I'll have to ask her what she sees different because I know it's the same. If you've changed your mind about the item, check with the seller to see if they'll accept your return. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. 'However once the seller has received the item back, eBay can then step in and review the . If not, fuck them and continue onto arbitration per their terms and conditions. If they did, I don't know how they'd be able to verify. I have multiple people selling my exclusive product for less that I sell it for on Ebay. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Our app will file a claim in your stead, saving you time and a potential headache. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . The other thing that is suspect is their account was created the day they ordered the item. I once again immediately had them call me to dispute this. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Offer to send him a return shipping label. A little detective work might find the answer. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Buyer sent me picture of something different in the box. shot goods Gilas Pilipinas Full Sublimation Jersey It should not have. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. What would you do? Refund, repair or return. Should I contact the postal service? There's no possible way I sent the wrong item so he's trying to scam me. In most cases, the refund takes 3 to 5 business days to process. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. If the item is sold for more than $750 the item must have signature delivery proof. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I told Ron that this was, "pardon my French, absolute bullshit." They then go to Etsy and order the item from me at full price using a suspect credit card number. I will report this to the post master. I just wanted someone else to take a look at the photos and tell me what they thought. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I was hoping it was a post offcie mix up. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I guess it depends on whether the item they are sending back is worth paying the shipping on. Because the seller sent a lighter instead of a $600 Gucci wallet. Do not refund first and try to appeal after. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Buyer contacts me today. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Help for buyers and sellers. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick I can send to any other email address OK.We'll move all . 1.6K 17K views 1 year ago Every so often mistakes will happen. Dollars. 4) Request return shipping label credit as buyer made false claim. How to handle a return request as a seller | eBay If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. People are getting desperate, violent and all kinds of other things lately. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I dont understand why he thought that she wouldnt notice? I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Poshmark Listing Not Found After Purchase - The-keratin.de Visit the nearest USPS location and fill out a request form. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. So we repaired and return an annoyed customer but couldnt do anything about it. They will call the number you have on record for this account, so make sure that's correct before you start. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. If you have been scammed, well show you the steps you can take to report it. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Update 2: So my next step was to file claim with UPS. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. So unfair. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. How do i handle this? Solving problems with a PayPal purchase - PayPal Cookie Notice Law Regarding Receiving a Shipment That Was Not Ordered I did all of this. I would do that myself in those circumstances. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If the package was mixed up, it would have happened there. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Other platforms I never had a problem with over 6 years. Do not do that. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. It expressly says this in the PayPal Seller Protection terms. Sucks!! I have to take her to court! So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. They sell fake goods and don't pay taxes. thanks to all for your help. I mailed a limited edition eye shadow palate to Ontario Canada for $90. You can always appeal later. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. You take pics of box, item and serial number? Either way eBay will make sure the buyer gets their money back right or wrong. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. PayPal Seller Protection exists to help sellers trade confidently on eBay. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once payment is confirmed you ship it promptly. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. on Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. They offer some sort of limited-time discount in order to create a sense of urgency. Thanks for the policy violation on your part eBay. Buyer wants to return, says i sent wrong item : r/Ebay No they dont. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. 2) Buyer most likely will open SNAD return request. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Or just take back the item. Do not refund half. Read the feedback other have left for the person. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are.
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