Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? IMPORTANT: Clipper cards will hold funds for . 0 0 10.146 10.364 re Clipper Refunds: Only registered Clipper cards, are available for refunds. H237402VH2P0P04341Qf& 0 6 Clipper says it does not take funds away, even if. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You will get a check in the mail at the address you provide. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Should I stay at a hotel near the airport? EMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. EMC Directions to Zide needed from Union Square. Roadshow. H*2T0T3415Rf& Otherwise, you will be logged out automatically. 0.749023 g To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Does this mean my card is worthless and I might as well toss it? 2020, Metropolitan Transportation Commission. Enter and space open menus and escape closes them as well. You can also log in to your regular Clipper account to see your balance and download a transaction history. Then you wouldn't have to bother about a refund. . You can have multiple adult cards associated with a single account. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Subject . If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Unfortunately, the Clipper Card doesn't allow that. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. As others have said, you can get it on the Clipper phone app for free. Key Clipper information translated to Chinese. Authorize payment below. If you have a Go Pass on one of these cards, please contact our office for a replacement card. 0 0 10.1455 10.364 re What should I do if my card is lost or stolen? If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Clipper's on your phone! BART will refund tickets with a remaining value greater than $1.00. Can I have more than one card in my Clipper account? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Paper Tickets At your request, we can mail you a new card with your balance restored, typically within 2 business days. 0.749023 g Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. E\\y\F@B.THH!*o* Please note that, Caltrain has a proof-of-payment system for fare enforcement. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Email clipper@bayareametro.gov. My spouse, relative, or close friend needs help managing their registered Clipper card. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream If this happens at any time, please call Clipper at 877.878.8883 for a refund. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. E\i\\ I no longer need to use Clipper. The other option is a refund. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the all-in-one transit card for the Bay Area. Clipper is committed to protecting your privacy. No. EMC 2020, Metropolitan Transportation Commission. Hope this doesn't break the bank for you. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " EMC /Tx BMC /Tx BMC Visit our VTA Smart Pass page for more information. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Learn More about the future of clipper (external link). EMC However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. So we just kept our Suica as well as our Icocaused in the Kansai. If you cannot tag your card successfully, try on another device. How can I cancel my card and get a refund? /Tx BMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. All Access Digital offer for just 99 cents! We cannot give refunds for partially used passes or tickets. Otherwise, you will be logged out automatically. What can I do with an online Clipper account? EMC When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. What a scam! The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Transit pass . If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. /Tx BMC Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Clipper cards will hold a maximum of $300. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Clipper saves money. /Tx BMC Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). /Tx BMC /Tx BMC endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream f Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. for more info). And Orca card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Visit the Go Pass eligibility page for more information. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. However, each Go Pass user will only get two replacements per calendar year. There is a 50 cent surcharge per trip for paper tickets. 0.749023 g Its also required if you want to set up automatic reloading. If you forget to tag on and/or off, you will be subject to citation. Less than a cup of coffee. 0 0 10.1455 10.364 re h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? No they don't keep cash at the stations. Skip top navigation. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. ClipperCard is your passport to campus and beyond! Key Clipper information translated to Chinese. Please contact Clipper Customer Service at 877.878.8883 to request a . Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Registering your card protects your card balance and allows you to set up an online account. Phone. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. /Tx BMC f If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. How many people do not know and never retrieve their funds? Treasury will mail you a check. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. EMC EMC If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. H*2T0T3415Rf& endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream But the other way is get you $$ back is to understand why they charged $3 in the first place. Refunds are subject to the fees in Section 10. $16.99 10% off. And Metro card. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. o American Express endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream New to Clipper? A Station Agent canhelp process a ticket refund request. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. Yes, you can manage your account using the Clipper app and in your mobile wallet. Will the toll lanes reduce traffic jams? So take your balance down to $1.50. However, money added since then does not show on the account, as weve not used the cards. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. 0.749023 g Be sure to review the paper ticket fare chart at the station. That will show you the cost of each trip. All rights reserved. If you ever lose your card, well replace it and restore your value for a $3 fee. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. EMC H*2T0T341f& If you are still having trouble with your Go Pass, please contact us at. (Some limitations may apply.) REFUNDS. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. E\\y\F@B.THH!*o* A reader in a prior column thought $300 had disappeared from an account. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Its also required if you want to set up automatic reloading. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. H237402VH2P0P04341Qf& endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With Metropolitan Transportation Commission . endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream f EMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream What do you recommend for getting this resolved? EMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Where to Use On 24 transit services and more. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refund will be given as Returns shipping; 14 days: Money Back: . To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. /Tx BMC Otherwise, you will be logged out automatically. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. But nobody did. o Discover . Prior to that he was an assistant sports editor at the paper from 1984-1987. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. E\i\\ Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Learn more about Clipper on your phone. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. For three bucks, just consider it a cheap souvenir. Clipper said they didnt have money in their accounts. H*2T0T3415Rf& endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. E\\y\F@B.THH!*o* EMC For details about how to apply for a refund, download theClipper Cancellation Form. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. I only pray theyre still there. Refunds are subject to the fees in Section 10. This is the version of our website addressed to speakers of English in the United States. Yes, you can manage your account using the Clipper app and in your mobile wallet. f BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests.
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