It goes against our guidelines to offer incentives for reviews. I will absolutely be reordering a new size and be a returning customer! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. The quality of clothing is so bad. Please reach out to us for the advanced credit prior to making a new order! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Moving home . International delivery is 5-10 business days. Please let us know if we can help any further. There are thousands other options. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Number of comments: 0 Key Employees of Lucy In The SKY. If you need specific product measurements or have further questions, please email us at. -Kate. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Please email us at resolution@lucyinthesky.email. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Go to our site to chat with our support team or email us at support@lucy.co! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We're so sorry to hear about the order. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. there is a dress i like but it is all out of stock. Thanks for your feedback. DO NOT BUY FROM THEM. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Sky Fax. I have emailed twice and now we are scrambling for a dress for homecoming the week of. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Hi Chris! Lucy In The Sky consumer reviews, complaints, customer service. Images copyright 2023 Lucy in the sky inc. All rights reserved. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Business days do not include weekends or public holdiays. Now my daughter has no dress for homecoming and we are scrambling. Return policy is awful and as slow. My learning training provider was City and Guilds. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. I loved 1/2 dresses I bought. -Kate, it was my first time ordering from Lucy in the sky. I've made several purchases on different occasions from this store and nearly all of which came with problems. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Order took over 2-4 weeks to be delivered. Search. What Is Lucy in the Sky? We may also share information with companies assisting in fraud protection or investigation. Have something to share about Lucy In The Sky? But Sarah S got my exchange going and it will make it in time! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order We're so sorry to hear about the order. I wear a size 12, and the size 12 they shipped me barely fit over one leg. what is the average shipping time? . I know it's still only Nov. 15 but I do not think this dress is coming. "lucy in the sky. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I ordered the Kayden Dress in black. Try the following: 0800 587 4005. Copyright 2023 Lucy in the Sky inc. All rights reserved. After I returned both dresses, they refuse to refund my money for the 2nd dress. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. . Not Available. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. You will receive your tracking number once your style/s have been shipped. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Designed in Los Angeles - New Arrivals Weekly. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Hi Chloe, Thanks for your feedback. Shop Lucy in the Sky Haiker Rojas. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Don't waste your time here! It has been such a negative experience. -Kate. DO YOU SHIP INTERNATIONALLY? Horrible customer service. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Only store credit even though clothing size is not standard. this was for a very special event and now i have no outfit and no resolution to this. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. -Kate. . Not to mention that the slip underneath hardly covers anything. It said delivery between 9/30 and 10/12. Hi Teagan, Thanks for your feedback. Please note that business days do not include weekends or public holidays. Luckily I was able to return it and get store credit pretty quickly. Article created 4 years ago. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I greatly appreciate the customer support 24 hour 7 days a week chat box. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Verification can help ensure real people write reviews about real companies. Merry was very friendly, professional and helpful. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Please email us at resolution@lucyinthesky.email so we can assist you further. The customer service and chat support feature here is great and really easy to use. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Glad that our Customer Service was able to help with your returns! It is a no for me. If the issue persists, we would suggest to follow up with your bank. Customer service is non-existent. www.lucyinthesky.com retains the right to refuse any request made by you. I've never encountered an online retailer like this. No! The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. This document governs your relationship with www.lucyinthesky.com (Website). CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Prom season is here, and you deserve to look and feel amazing for your big party! I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. 90015 We have no idea when the dress will arrive or if it will arrive on time. | Read 181-200 Reviews out of 6,679 Categories. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Please read the product description of each item carefully before purchasing. Thanks for your feedback. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Please email us at resolution@lucyinthesky.email so that we can better assist you! They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi Veena, Thanks for your feedback. Please use the following size guide to help determine your size of clothing. The stated ship times cannot be altered with the delivery method. This consists of doing coursework over 15 months. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. - Kate. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. - Kate, Hi Gosset! Lucy In The Sky Login. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. From time to time, we may restrict access to some parts or all of this Website. I am beyond disappointed in this company and its respect for its customers. We want to make sure this gets refunded immediately. Her real name is Carmen and she is secretive about her backstory. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. This page was last edited on 12 October 2022, at 14:56 (UTC). Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Products used:Still waiting for it to arrive (for 6 weeks)! Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Finally, the Trust Mamma rating is four stars. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Please email us at resolution@lucyinthesky.email if anything else. If anything else you can email us at resolution@lucyinthesky.email-Kate. We're so sorry to hear that you had issues with your order. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. In the case of any expired store credits, we will gladly issue another current one for the same value. We're sorry to hear about the sequin issues on the dress. Caveat emptor. We're so sorry about the delayed style. -Kate. -Kate. Also no updates on arrival or even if I will ever get it. These companies are a dime a dozen, you can 100% find another that actually values customer service. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. They charge so much and the quality is so bad. Contact from abroad. Hi Jay, Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Do not order from here. Do not purchase from Lucy in the Sky. HELP & SUPPORT. See actions taken by the people who manage and post content. You can activate your new camera, view your photos, manage and monitor. She was a total pleasure to work with. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. I reached out to customer service numerous times and have not had a response. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Check out what 6,864 people have written so far, and share your own experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. 1860 500 6633 is Tata Sky WhatsApp customer care number. Published by 9138-4529 Quebec Inc. on 2022-08-31. Not only was she patient but she was quick and so attentive. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. I can always count on you for the best quality and accurate fit. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Our regular return policy applies to all orders made through AfterPay. Free FedEx Shipping, over US$75. Hi Elena, Thanks for your feedback. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Customer service is awful. We're so glad we were able to help with the return. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Please read the email in full, there may be pertinent details which may have been missed. Most dresses are see through material with zippers stuck. Los Angeles, California Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Twice now, I have not received an order or refund. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I am doubtful now the dress will come in time (or ever) for my event. The complete opposite of lawyer James, Nathan is carefree and fun. All orders ship out of Los Angeles, we design all of our styles in-house. Any currency conversion are for reference purposes only. Is Tata Sky service free? What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. I had a few concerns about my order and my online team member Danielle M. was very helpful. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Hi Bethany, -Kate. Tip for consumers:Pay attention to shipping times. This has been quite frustrating. Please email us at resolution@lucyinthesky.email so we can assist you further. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. -Kate. We will not be liable if for any reason this Website is unavailable at any time or for any period. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Why just give your money to a site without the opportunity to try and return an item? If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Hi Addison, Thanks for your feedback. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We use dedicated people and clever technology to safeguard our platform. I HIGHLY recommend NOT ordering from this place. 0818 719 819. Call costs from other providers will vary. Lucy Harley-McKeown; Jessica Clark; . Share. The dress is also incredibly thin and doesn't have much structure. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Hi KM, -Kate. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago There are no fees if you pay on time. For international orders, any taxes or customs fees are the responsibility of the recipient. Store credit took weeks. It makes total sense why they only give you store credit, or else they'd be out of business! Incredibly scammy and misleading. I ordered my daughter's homecoming dress on 9/20. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Phone Email. Lost or stolen. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? -Kate, Lucy in the Sky is an absolutely horrible company. We're sorry to hear about the order being delayed. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. All orders are subject to availability and confirmation of the order price. Thanks for your feedback. Thanks for your feedback. Tip for consumers:NO REFUNDS! Overnight orders shipped Friday will be delivered Monday. Hi Kat! It fits exactly to measurements specified in the skirt section for sure! I had a great experience with the customer service chat! Yes, the one dress I never received was . Do you agree with Lucy in the Sky's 4-star rating? They do not have number to call. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) This is the only time I ever have ordered something online when the seller would only give store credit. Do you agree with Lucy in the Sky's 4-star rating? Annoying, right?! Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. She answered all the questions we had quickly and gave good advice. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Hi Hailey, I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short.
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