Do I need any special hardware or software for print at home tickets? Can I use a Ticketek gift card or voucher? Ticketek Marketplace - Buy and Sell Tickets Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I can not believe in this day and age HOW BAD this company is. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Cannot add tickets to wallet. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I will NEVER buy tickets from this company again! Suncorp Stadium Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. IfYoudid not make reasonable alternative arrangements to Attend theBooking. NEVER NEVER again. Where a Ticket is offered for sale, sold or Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Would I ever get the tickets! What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. (This can normally be obtained from the transport companys website). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Instead I was sent the PDF email after the show. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. I paid the additional cost in checkout for refundable tickets. Ticketek Voucher: $25 OFF Mar 2023 | Nine It's the result of a monopoly. A copy of the travel warning from the Government Agency. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Frequently Asked Questions for Eligible Refundable - Ticketek Australia By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. chevron_left, Availability & type of seating will vary & is set by the venue. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. They need a better system and more staff it seems. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. What will a Marketplace ticket look like? Press question mark to learn the rest of the keyboard shortcuts. Anyone can write a Trustpilot review. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Refunds & Exchanges Follow New articles New articles and comments. Verification can help ensure real people write reviews about real companies. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. are the business owner or registered Director, or a member of. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Ticketek - Refundable Immediate household persons living together at the same permanent address. If you've forgotten your account details, never fear we also . They do but its retarded. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Abhorrently bad process for handling refunds and rescheduling due to illness. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Share. I would and do prefer not to use their services. Scalping 18. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. What gives? Was given tickets for Ed Sheeran concert as a gift. Presented by: How insensitive is that. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. If enough people do it they'll be investigated. On-top of that you cant call anyone to purchase ticketsTerrible. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Like. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Travel insurance and COVID-19: what you need to know. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). You may also wish to resell your tickets if you cannot use them. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Privacy (data erasure request) Are there any age restrictions enforced on my event? Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Refundable tickets via tiketek not refundable? : r/sydney Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! You'd think that but I had the same shitty experience with them on this front. It's about $1500 and I have no idea what to do next. To apply for a Refund simply click on the link in your booking confirmation email, or click here. What is the Ticketek Marketplace Terms and Conditions for? Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . As it got closer to Christmas I started to worry, as they were to be presents. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. What to do?? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They agreed I shoudl get a refund, then asked for my account details for the refund. Abusive partner? Might be worth looking into? Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. The best person in the world. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Create an account to follow your favorite communities and start taking part in conversations. Forcing people to own smart phones is not giving people choice and freedom. Sell tickets directly from your Ticketek Account. Confirmation of failure or disruption of the public transport. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). means cancellation or significant delay of flight(s) which. I replied and asked for a direct line or email address to speak to management/no reply since. Where the examination is being provided by a commercial business (not by an educational board). means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I find the app difficult to navigate. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. Youmade an unsuccessful request for annual leave for the date of theBooking. Ticketek routinely mismanages ticket processing which should be simple. Automatic Refunds Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. What the hell is that? ProductReview.com.au has affiliate partnerships. Any temporary relocation for work must be for a period of at least 3 months. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. 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