StubHub offers refunds for pre-policy change cancellations I got real sick and cannot go to the concert I need to possibly get reimbursed please. StubHub changes its refund policy during COVID-19 pandemic, how you can The original purchase has aged off my account history. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Is there any way to find out if its still being processed at all? I will never use Stub Hub again. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund For $2400 this is pure BS and will not stand. Stubhub sucks! StubHub's Changing Refund Policy Under Fire - NBC Boston Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I am beyond angry and disappointed. I just hope I get my money refunded. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. NEVER again! When I got to the venue my tickets were no longer accessible. StubHub is offering the retroactive refunds now because the live events industry is opening back up. See detailed StubHub customer service rankings, employee comments and much more from our sister site. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Called for a refund and they won't give me one and the manager hung up on me. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. StubHub will offer refunds for canceled events but not postponed events. OK, I think this show has been rescheduled to September 7, 2022. I don't know how your company seems to think that 120% is of equal value or better. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Sams Club vs. Costco Which One is Better for You? Should have checked this site first. the issue is on her radar and anyone affected should file a complaint with her office. My husband and I had tickets for Food city 500 on Sunday April 5,2020. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. We appreciate your patience. Current Ticket Policies: Subject to Change*. At NO stage did they advertise this game as a TBA or TBC date and time. It . What does "100% guaranteed" mean these days? STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I WILL NEVER USE STUB HUB EVER AGAIN. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. So you don't think it's possible the original buyer got refunded and we just don't know about it? Spent $314 for daughter and friend to see Harry Styles. I have been attempting to contact you several times regarding ticket order #553613638. After another hold the rep told me the manager said the same thing. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. I too spent money on cancelled events. The event has been passed, and no new date has been posted. F**ked up situation. The cookie is used to store the user consent for the cookies in the category "Other. Receive a full refund of your purchase 2. Read this advice or complain & cry later on.. them this was wrong and deceitful and did not get off the phone until they refunded my money. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Stub hub fraud.. This site is horrible. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Their tech team looking into it or b.) Last Updated on June 24, 2020 by Dave Clark I would like a refund!!! Terrible Service! To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. My tickets were 100% real. if you have any questions please feel free to contact me. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. View SeatGeek . I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. if you have any questions please feel free to contact me. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. If these are not available, you will likely get a full refund. Major League baseball canceled the game and StubHub changed its policy. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Stubhub does not accept returns and does not have a return policy. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The company blamed the difficulty of recouping from sellers during the pandemic. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. StubHub updated their policy today. Up the food chain with a supervisor, still nothing. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Outside of the US and Canada, fans are defaulted to a refund. These cookies track visitors across websites and collect information to provide customized ads. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver Stubhub STOLE THE MONEY FROM ME!!!!! Make the best possible case for yourself. Angry Fans Say First the Concerts Were Canceled, Then the Refunds Never use stubhub again. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I called ticket master and all the floor seats were sold out!! Last Updated on September 16, 2021 by Dave Clark. LAST time I purchase tickets through StubHub. That's why they have a return policy. We waited two hours until they decided to open the door again. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. 5. Sorry we couldn't be helpful. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Re: Refund in Progress. From that StubHub wallet page you can request a refund instead of keeping the credit. Refunding tickets to a cancelled event - stubhub.community ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. to see the game on TV? or Did you buy an excessive amount of tickets? You can get a refund from StubHub by calling their customer service line. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Massachusetts has clear rules on returns and refunds. Had I known seller didn't have tix I never would've purchased. So now the tickets will not arrive in time for my event. View Vivid Seats Refund Policy. Ticketmaster, for example, states that if an event is . GIVE ME MY MONEY. If Adele ends up cancelling you will get a refund. The refund will typically process within 5 to 8 business days. I am traveling today from Mexico to Madridfor what? If I don't get a refund soon I'll be reporting theft to PayPal. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. I purchased tickets to an event that has been postponed twice the second time being indefinite. Stub hub has failed its customers once again with a terrible return policy. Will I be able to get a refund . Hi Joan. "We were only allowed 120 percent credit toward future concerts, not refunds. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Many events this past month were canceled. This is pure fraud. Remember to provide us with valuable feedback. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Following backlash from customers, the ticketing company responded in a statement this week. Thanks. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It's not fair to the seller or stubhub. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Needless to say, this concert never happened. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. At the event, tickets were discovered to be invalid. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. StubHub's no-refund policy leaves ticket holders fuming - WCPO The Hollywood Reporter is a part of Penske Media Corporation. September 15, 2021 They still charged me fully for a canceled ticket transaction. My credit card can do refunds up to 60 days which of course is passed. Stubhub policy on refunds is ridiculous. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Contacted the event, and they said the wristband was already registered to someone else. I got a COUPON worth 120% of my original order. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Other sellers may take a case-by-case policy. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. I listed tickets on Stub Hub for a Broadway show. That's literally the only way you can get your money back from these thieves. asks for a code, which i put in, says incorrect code(which came from them). This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Customer service all the way to your seat, 2000-2022 StubHub. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. However you may visit Settings to provide a controlled consent. StubHub itself admitted no wrongdoing in the settlement. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. We were not the only ones. It reads Refund in Progress. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Too late to purchase decent seats. 4. StubHub is taking a lot heat over the policy. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. follow the steps below. Its a bull. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card.
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