People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. product but we could spend more $ and upgrade. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. No: TAR-6309. They promised it would be sold in 3. At our age changing made sense if this transition occured. [ 2016 ] Palmera Vacation Club | Timeshare Users Group Online Owner Forums RCI, LLC is not responsible for any activities or services provided third party providers. Some systems only allow USPS. Hawaii TAT Broker ID #TA-023-193-6000-01. She gets rude too and tells us she guesses we just like to waste all of our money. Our friends did, for sure. No. We purchased a timeshare with Palmera. Well guide you through the process. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. Etc. to the resort just about 1 year later and went to the sales office Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. *****. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. This post has been removed at the author's request. 213. Clear all After reading the contract, I did not feel comfortable. The travel prices the salesman If I were you I'd get out of there as quick as you can. Scam Clue 4: A promotion demanding that you act now or lose the deal. Repeat this to yourself as often as is necessary. Bottom line: Palmera VC is a scam. Click here to explore the Palmera Portfolio. We were lucky and did not fall for their lies (in 2011). and I fell for it. As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. It's clear there is no intention of honoring that. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. This is a massive operation I thought. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. All we ask is that you follow a few simple guidelines. Promotional discounts and offers may not apply to all properties. Customer Reviews are not used in the calculation of BBB Rating. OMG!!! And can't book anything. Perhaps, the finest resort community along the Atlantic Coastline. We put down $1200 on our credit card and signed the financing paperwork for the rest. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. 602357907. Bath 2 . A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. The lady I spoke too had no interest. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. Login. Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. They lied about what the points would get us. Palmera Vacation Club review: - Complaints Board So why do people still buy timeshares? It may not display this or other websites correctly. Theres nothing worse than a cramped hotel room and lack of personal space. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Nothing that the salesman presented to us was true. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. I am thankful that the only financial information I gave was our credit card. This will surely increase the credibility of your complaint. Please visit RCI.com for details. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. The Palmera membership also included a Quest Vacation Club membership. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. On their websites, both businesses proclaim the best deals on vacations. Contact them directly! I am one of those seniors who purchased on the promise that they would sell current time share. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. go back to original rules when we joined or get out of contract. Read full review of Palmera Vacation Club. After being told they could take a trip to Hawaii, the couple went back home to Alabama. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. Desired outcome: the 2 timeshares we were trading in would be sold and that we Check the complaint history, rating and reviews on this company. All-Inclusive resorts may charge a mandatory all-inclusive fee. Should I contact the finance company as well to let them know we have canceled the contract? My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Take a screenshot from the USPS and FedEx tracking that it arrived. JavaScript is disabled. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. as it is a completely free way to help other owners find TUG on the internet! We tried to fight it at that time, but we had signed a contractual agreement. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Reporter3228572. Book by 8/15 for travel through 12/15/22. Hawaii Seller of Travel Reg. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Must call to book. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. If you don't get this refunded in a reasonable timeframe, you can dispute it on your credit card and send them a follow up notice with the tracking and a copy of your rescission letter that this is cancelled. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. So they could either buy it back or he'd just quit making payments, so they let him out of it. At this point I am willing to let them keep the money they sham me out of. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. Did they give you any bonus items ? Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Has that happened to anyone else? My points being correct. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. ST-36515. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. There was absolutely no reason for that kind of unprofessional behavior if he attacked me the way he did im sure this is not his first doing this.I was appalled, shock and dismay with his disrespectful attitude toward sharon and. The savings and perks are clear. Useful. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. What is Palmera Vacation Club's Instagram? Travel benefits are administered by third party providers under contract with RCI, LLC. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. Scam Clue 3: A promotion claiming youve been specially selected for membership. 'unethical behavior' I was verbally abused and threatened by staff member. Palmera Vacation Club ratings, reviews and complaints - Time Shares And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. Argentina Australia Belgi (Nederlands) Belgique (Franais) When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". No. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Complaint Resolution Index (CRI) Explained. The price level of this organization is high according to consumer reviews. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. They have their own points system to be used within the resorts that are on Hilton Head. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Some property-based clubs claim, or at least imply, that your membership is an investment. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. We retained But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Palmera Vacation Club. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Theres a lot of noise out there. One of the worst decisions of our life. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. purchase it back from us. I submitted a certified letter to the company with no response. Payment . We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? BBB reports on known marketplace practices. I am old and cannot afford to pay for this time share. There are no exact matches available. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". He purchased from previous individual owner 10 years ago. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. Report inappropriate content Robert F 2 posts 92. The trading power we were supposed to have with RCI was incorrect. Palmera Vacation Club. Read your contract for rescission and follow those directions exactly as stated. Our records indicate the company failed to respond to the one complaint brought to its attention. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. Respectfully, Member Services DepartmentPalmera Vacation Club. Hawaii TAT Broker ID #TA-023-193-6000-01 Taxes, additional fees, and charges may apply. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Palmera Vacation Club | Hilton Head Island's Premiere Vacation Club Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. This was enough to scare us away. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. VSI the company that supposedly sells your previous timeshare is also irreputable. What is the cost??? We wouldn't budge. In Share your photos and videos with others to prove the truth of your words. Palmera also has a Facebook page that we should all be posting on. My son in law own(s/ed ?) This will surely increase the credibility of your complaint. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. If we can verify it in our system, an email will be sent to you with your password. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. Judging by everything I'm reading, nothing has changed and they are still lying. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Login to participate on the website. I was puzzled by this statement. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. Desired outcome: These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Palmera Vacation Club Company. Palmera Vacation Club | Timeshares Only Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! We asked plenty of questions, figuring 4 heads were better than 2. Palmera Vacation Club: Reviews, Complaints, Customer Claims Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. Does anyone else have experience with this and any advice? Recommended Reading: Best Places To Invest In Vacation Rental Property. Everything you need for a luxurious relaxing vacation. No. Fla. Some. Nothing that the salesman presented to us was Write reviews, ask and respond to questions, We put down $1200 on our credit card and signed the financing paperwork for the rest. Login. Desired outcome: The letter I sent via fedex was received by someone at PCV this morning. This sounded good to me as my current time share only gave me one week and a one bedroom. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. We asked plenty of questions, figuring 4 heads were . He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. We had a very similar situation happen to us - after years and years of successful timeshare ownership. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. We returned Box 7602, Hilton Head Island, SC 29938. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Palmera Vacation Club - Timeshares / Vacation Rentals Forum The comments included "So you like throwing your money away?this is money you already spend on your vacations". It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. They sat us down with our salesman in a large room. Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature.
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