The value of the supplement will be confirmed to you at the time of making a booking with us. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Restrictions apply and this policy is subject to change without notice. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. All guests should ensure they have appropriate personal travel and medical insurance before departure. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. We have not booked yet as we are waiting to hear from our cat sitter. Please also take note of our Refusal to Transport Policy. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. Persons using The Spa must be over the age of 18. From August 2022 Travel + Leisure, published by TI Inc. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. All participants who engage in such recreational activities do so at their own risk. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. We logged on and an outstanding balance of 26pence was showing. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. Posted August 3, 2010. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. I have never heard of a grace period. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Your actual flight timings will be shown on the Air Arrangements page of your cruise e-docs, which you should check carefully as soon as you receive these. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. We will only accept complaints from the lead name of a booking. Learn how to make payments, view your booking details, make changes to your booking, and more. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. )Guest Drone Policy: 1. When you pay you will be supplied with an ATOL Certificate. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. Affluent Media Group, a Dotdash Meredith company. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. If you booked before 8/1/2010 it is still 70 days. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. We can then advise on an informal basis if we consider your chosen cruise is suitable. You may then be left at any port or place at which the ship calls without us incurring any liability. At the time of printing, all details listed in this brochure were correct. They will advise you on how this information can be provided or verified. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. Celebrity Cruises' cancellation . In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Standard kosher meals must have been requested on the guests booking in advance. Please also see section 1.3 above. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. . It is New Year's Da. Cookies are used on this website. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. . Expand. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. A. 1. Guests under the age limits above will not have alcohol returned to them. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. Drones are not to be operated onboard the ship at any time.2. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. 5.10 What about circumstances which are outside of your control? All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Unfortunately I was advised that they are unable to extend your final payment due date. Already booked? Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. (For holiday sailings final payment is due 105 days prior to sail date) B. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.
PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal For full details please refer to our website. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Any liability, including environmental damage from drone usage is the guests responsibility.
All FAQs - Celebrity Cruises The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Please contact your Personal Cruise Specialist for further information. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Visiting from {country-flag} {country-name}? IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. Please note, changes and errors occasionally occur. For ships originating in North America, the minimum drinking age is twenty-one (21). 2.7 Are there any formal health requirements? Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. If this holiday is in fact cheaper than the original one, we will refund the price difference. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. 1.7 How do I obtain the lowest price per person? Your holiday will not be protected by our ATOL or ABTA membership. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder.