A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. I purchased tickets via StubHub for a concert 3 months in advance. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. I am disputing through PayPal. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Show was cancelled on 12/29/21 the day of the show. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The court is expected to rule in favor of the plaintiffs at the end of the year. Please add me. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. However, it will likely face a significant amount of litigation. They asked me to list it as resale. 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Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. All of these happen in 10 minutes. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. BOSTON . Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. This putative lawsuit is related to a multi-state investigation that StubHub settled. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. If you sell on Stubhub they will waive the sellers fee. In response, he received a refund in the form of a coupon worth 120% of the original price. The Hollywood Reporter is a part of Penske Media Corporation. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. You will not receive a Settlement award under the Settlement. Sign me up! Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. In April, when the suit was filed, MLB had . Unfortunately, the seller never came through with the e-mail transfer. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Previously, she represented workers and retirees at a national employment law firm. Thanks ! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Sep 15, 2021, 1:28 PM. I only hear that events will be cancelled if there are not enough performers. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I found out they listed under a wrong account. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub went a step further and simply halted cash refunds altogether. I went thru proper channels and they lied about refund. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The suit explains how StubHub has changed its. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The first person I spoke with said that the tickets had been sent. No resolution and I got no tickets. All Rights Reserved. Through this action, we hope to provide people some small bit of relief during this uncertain time.. The U.S. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. They never followed up. expected to be mailed out. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. StubHub is an eBay company that began selling and reselling event tickets in 2000. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. I purchased OHL tickets the day before the game. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Print. They sent me tickets for a baseball game on the wrong day. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. They told me to sell them. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. But these are unprecedented times.. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. I call Stubhub. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Come to find I was charged $300 from my bank account. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . I accidentally clicked purchase the ticket, and I thought were still more steps to complete. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. THEIR GUARANTEES ARE A LIE. The news comes just over a week after ticket resale sites began requesting corporate bailouts. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. 2. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. How do I know I can trust these reviews about StubHub? Call toll-free from the U.S. or Canada, or chat online with support. Please download the PDF to view it: Download PDF. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. I purchased six tickets to Hamilton on 12/1/21. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Top Class Actions is a legal news source The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The case is still pending, but will be heard by a jury. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Combined with viagogo, we now span 90+ countries around the world. He has prosecuted a variety of consumer protection and complex employment cases. I was informed they could not secure the tickets from the seller. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The credits issued by the company are valid through the end of 2022. I listed tickets on StubHub, which I had done on multiple occasions. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. Singh says the reasoning is the financial impact from coronavirus. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. In the meantime, they may continue to pursue the case individually. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. The suit was filed in error, according to the plaintiff. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Easy sales process: Please add me to this class action against STUB HUB. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. 1:12. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Should You Become a Constitutional Lawyer? I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Your email address will not be published. StubHub has my $253 for tickets I sold. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. CEO Baker is just another crook collecting money he never earned. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Moreover, the company will be forced to refund its customers. THEY LIE. Read our Newswire Disclaimer. Its location on this page may change next time you visit. Fan rewards: Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. This is not a solicitation from a lawyer. Then he retracted, saying that there doesn't seem to be any tickets left for the game. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. I bought 2 tickets to a concert in SC that was cancelled. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? ADD ME PLEASE! Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Despite the alleged deception, the company's policies did not reflect the actual . StubHub has not responded to the lawsuit. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Shortly after, in May, StubHub . The next day, I received a $500 charge. Subscribe for full access to The Hollywood Reporter. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. I tried contacting support and I kept getting the same response. StubHub denies any wrongdoing or liability. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Get buying tips about Ticket Websites delivered to your inbox. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". It was also worth 120% of the original order price. New cases and investigations, settlement deadlines, and news straight to your inbox. I want my refund from them as well. The Court in charge of this case still has to decide whether to approve the Settlement. Add me too please! Its policies are not just designed to protect consumers. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. According to the filing, McMillan purchased two tickets to an NHL game in early March. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Id like my money back! Day of the event, I downloaded the tickets only to find they were for the wrong event. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Either take their alternative or take a refund. I no longer have that card either and was concerned about that as well. Not by phone, email, nor chat. All Rights Reserved. Be the first one to find this review helpful. "If you have tickets to a show that is postponed, you will be able to select your refund . The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. StubHub stopped guaranteeing cash refunds. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. https://topclassactions.com/wp-admin/admin-ajax.php. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. ConsumerAffairs is not a government agency. Call 1-866-788-2482 to speak to a customer service representative from StubHub. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price).